EIS Messaging Setup

The Employee Information Station (EIS) Messaging feature notifies employees via the input device when they have an event message.

Settings on a particular license and on specific courses/competencies determine whether that license or course is included in the messaging and whether a critical message causes a lockout which prevents the employee from badging into the system.

For example, employees may be given an Informational message that a required license will be expiring in 90 days, then a Warning message that their license is going to expire in one day, and finally a Critical message that their license has expired. Depending on settings, when employees receive a Critical message, they may be "locked out", and unable to add, edit or delete clockings until the issue is resolved.

Note

For more information on lockouts, see Configuration > System > Event Subscriptions > Lockout for Critical Messages.

When an event occurs that generates a message, the employees are notified by the following:

On the badge reader, a window is displayed that tells the employee they have messages. They can then Ignore (Warning or Informational only) or View Messages. If they hit View Messages it takes them to their Employee Self Service (ESS) messages section.
In the system, a Message is displayed on Home > My Unread Messages (if it's unread) or in Actions > Employee > Messages.

Note

For more information on viewing messages, see Configuration > System > Event Subscriptions > Viewing Event Subscription Messages.

Configuration Overview

To activate this feature, settings in more than one screen must be updated. For example, in order for an employee to receive a message that his or her RN license has expired, the feature must be activated in the system, and both the Event Subscription for an expired license (EmpLicExpired) and the specific License (RN) must be enabled.

Application screen	The EIS Messaging feature is enabled in the application screen with an indicator setting.
Event Subscriptions screen	The individual event subscription messages are activated for EIS participation in this screen. The severity level for the event is also set.
Licenses screen	The individual licenses are set to participate in EIS messaging in this screen. This is also where it is determined if a critical exception message for a particular license will generate a lockout.
Course/Competency screen	The individual course/competencies are set to participate in EIS messaging in this screen. This is also where it is determined if a critical exception message for a specific course/competency will generate a lockout.